Contact Customer not working

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I am trying to contact my customers about their orders, but when I click on their email, in the contact customer box the Dear html code and all the information I have saved as the template is missing. And if I type out my message and click on "Review Email" my message is not there all that is shown is the following:

Dear Peggy Littleworth, We appreciate your patience! Thank you Annie & Company Needlepoint & Knitting To contact Needlepoint email: anniesneedlepoint@gmail.com To contact Knitting email: anniesknitting@gmail.com

I checked the template under Notifications>Contact Customer and the template is there as follows:

{% if billing_address.name %}Dear {{ billing_address.name }},{% endif %}


We appreciate your patience!

Thank you
{{ shop_name }}

To contact Needlepoint email: anniesneedlepoint@gmail.com
To contact Knitting email: anniesknitting@gmail.com

 

My customers are receiving blank emails. How can we fix this? Please Help!!

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