Contact shopify support by phone?

New Member
1 0 0

Why can’t we contact shopify support by phone anymore? I miss this feature and this was the entire reason why I went with shopify in the first place. I’m definitely considering going elsewhere. 

Shopify Staff
Shopify Staff
1689 179 490

Hey there, @Rubi1


Bo here from Shopify Support!


Due to an increase in demand since March. we've shifted to a web callback model to help you faster. For the fastest support, I'd recommend the live chat & email service. When callbacks are available, you will be able to make a request from that same page. If you weren’t sure how to navigate our help center, I’ve made a quick video here to show you how. Of course, if there is anything you would like to discuss here, I would love to be of service. 


All the Best,


Bo | Social Care @ Shopify 
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