Continuous issue with uploading verification.

cbkev
Tourist
7 0 4

I keep uploading my photo ID to prove my address, and it keeps being rejected. 

I followed all the guidelines I could find here and on other help pages - my ID is in colour, the edges aren't cropped, it's clear, it's the right file type. What am I doing wrong? 

It's slightly frustrating that there's no feedback as to why it has been rejected.

Thanks in advance.

 

0 Likes
Ava
Shopify Staff
Shopify Staff
808 41 130

Hey, @cbkev!

Just letting you know I've replied to you on the same topic here, in case you might have missed it!

Can you confirm that your full name, date of birth and your address on your ID exactly matches what is on file in your Shopify admin? For example, documents can sometimes be rejected if you've included your middle name in the Shopify admin, but it is not shown on your ID, or are you using a newer address in your admin than what you have listed on your ID. There can be many reasons an ID might not be accepted, so if we could narrow things down a bit here, I'm sure we can get this sorted out for you.

Let me know!

Ava
Social Care | help.shopify.com

Ava | Social Care @ Shopify 
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