I have just moved from France to the U.K. and need to change the currency of my store so that the shipping profiles are in £ Sterling. I already have payouts in £s but have been listing in Euro.
As I have already made some sales, I can’t seem to make this change myself. Can you help please?
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Ash here from the Shopify team. Welcome to the Shopify Community!
I understand you're trying to change your selling currency, but have made at least one sale already. Once a shop makes its first sale, the currency selector becomes locked for a number of reasons. Our team can remove this lock, but it's important to understand why it's applied in the first place to avoid future issues. The main impacts on your store when changing selling currency are:
Our team will need to access the back-end of your account to unlock the currency selector, so I've sent you an email to the email address associated with your Shopify Community account for authentication. Once you've decided how you'd like to proceed, please reply back to that email and we can take the next steps together.
Thanks for your helpful response. My main reason for wanting to change the currency is so that I can set up £ Sterling shipping profiles. This will enable me to benefit from on-line purchasing of shipping labels in my permanent location, which will make my business more efficient.
I understand the effect on reporting etc but as I will be starting the changes at the beginning of a year, it would not be a problem. Could you please help me to make this change?
I'm glad you found my response was helpful. I absolutely appreciate your reasoning behind wanting to change your currency. I also agree that starting the new year with this change will help keep track of what sales were made in each currency.
I'm happy to help out with making the change! Did you receive the email I sent? I addressed it to the email address associated with your Shopify Community account and included some next steps in order to proceed with the request. Please reply back to that email so we can first complete authentication. If you're unable to find the email in your inbox, please also check your junk / spam folder in case it ended up in there. If the email is nowhere to be found, let me know by replying here and I can try to re-send it.