Currency change help please

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CaveJulie
New Member
2 0 0

I have just moved from France to the U.K. and need to change the currency of my store so that the shipping profiles are in £ Sterling. I already have payouts in £s but have been listing in Euro.

As I have already made some sales, I can’t seem to make this change myself. Can you help please? 

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Ash
Shopify Staff
Shopify Staff
772 86 119

This is an accepted solution.

Hey, @CaveJulie!

Ash here from the Shopify team. Welcome to the Shopify Community! 

I understand you're trying to change your selling currency, but have made at least one sale already. Once a shop makes its first sale, the currency selector becomes locked for a number of reasons. Our team can remove this lock, but it's important to understand why it's applied in the first place to avoid future issues. The main impacts on your store when changing selling currency are:

  • Reporting: When switching currencies, our reporting doesn't factor in the difference between currencies. For example if you had $500 USD processed, that would show as $500 in reports. Say next day you switch to CAD, the report would still read as $500 for previous processing. Since $1 CAD is not equal to $1 USD, the reports in theory will be wrong going forward. A workaround for this is adjusting the date range for the report you're looking at so that it only displays data before or after the currency change. 

 

  • Product Pricing: Since the dollar amount between currencies is not the same, a product price’s value could mean something different if currency is adjusted and impact margins. Ex - $20 CAD, is not equal to $20 USD. Refunds processed after a currency change will also be affected by the currency change. You can edit a product to adjust its pricing, and if you need to make changes to multiple products, the Bulk Editor Tool should be a handy tool. 

 

 

 

 

  • Payment Processing: Some payment gateways are only available for use in certain currencies. It's best to double check what selling currencies your payment gateway supports before proceeding with making changes to this.

 

  • Other: It's also advised to check your site in its entirety for any mentions of the previous selling currency, and updating those accordingly. 

Our team will need to access the back-end of your account to unlock the currency selector, so I've sent you an email to the email address associated with your Shopify Community account for authentication. Once you've decided how you'd like to proceed, please reply back to that email and we can take the next steps together.

Ash | Social Care @ Shopify 
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CaveJulie
New Member
2 0 0

Thanks for your helpful response. My main reason for wanting to change the currency is so that I can  set up £ Sterling shipping profiles. This will enable me to benefit from on-line purchasing of shipping labels in my permanent location, which will make my business more efficient. 

I understand the effect on reporting etc but as I will be starting the changes at the beginning of a year, it would not be a problem. Could you please help me to make this change? 

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Ash
Shopify Staff
Shopify Staff
772 86 119

Hey, @CaveJulie!

I'm glad you found my response was helpful. I absolutely appreciate your reasoning behind wanting to change your currency. I also agree that starting the new year with this change will help keep track of what sales were made in each currency. 

I'm happy to help out with making the change! Did you receive the email I sent? I addressed it to the email address associated with your Shopify Community account and included some next steps in order to proceed with the request. Please reply back to that email so we can first complete authentication. If you're unable to find the email in your inbox, please also check your junk / spam folder in case it ended up in there. If the email is nowhere to be found, let me know by replying here and I can try to re-send it. 

Ash | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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