Custom Form Not Migrating All Data To Cart

designLEEStudio
New Member
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Good Evening,

We hired Shopify Experts to re-design our website and in the process, create custom forms(assets) on our site to collect customer information. We've recently been made aware that 1 part of the form is not migrating to the customers cart and ultimately, we're not receiving the data.

 

Our website - www.designleestudio.com 

 

Any Physical Cake Topper Product- https://designleestudio.com/collections/wedding-anniversary-cake-toppers/products/wedding-cake-toppe... 

 

Here is the Form, Blank

 

BlankAI.JPG

 

Here it is when I put in random info -

 

FormFilledAI.JPG

 

Then here is our cart - 

CheckoutCartnoAI.JPG

 

Unfortunately, it appears that on ALL our forms, not for this specific product or custom asset, that we aren't collecting this Additional Information field at all. 

 

Does anyone know what I might be missing before I hire a Shopify expert?

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