I'm trying to change my customer's address by using bulk CSV import/export way.
I tried on one of my existing customers. However, the result shows as failed import. May I know what may be the problem as I think the steps are quite straightforward. I've attached the steps as below.
1. export csv files
2. edit in excel. here i change the address only a bit.
3. upload the files by import
4. error message.
This customer is an active customer in my shop. is it that i cannot edit active customer or any condition that must be fulfilled in order to update? Thanks for any response.