Customer Bulk Export not working

Highlighted
Tourist
9 0 0

Hello All.

I'm trying to change my customer's address by using bulk CSV import/export way.

I tried on one of my existing customers. However, the result shows as failed import. May I know what may be the problem as I think the steps are quite straightforward. I've attached the steps as below.

1. export csv files1. export csv files

 

2. edit in excel. here i change the address only a bit.2. edit in excel. here i change the address only a bit.

 

3. upload the files by import3. upload the files by import

 

4. error message.4. error message.

This customer is an active customer in my shop. is it that i cannot edit active customer or any condition that must be fulfilled in order to update? Thanks for any response.

 

0 Likes