Customers Blinking Screen

Robway
New Member
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We have several customers complaining of a blinking screen particularly when they choose product and attempt to begin checkout.  Anyone have this issue?

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Ash
Shopify Staff
Shopify Staff
772 86 119

Hey, @Robway!

Ash here from the Shopify team. Welcome to the Shopify Community! 

The issue you're describing sounds quite odd, and I can absolutely see how this would be a problem. I'm happy to help dig in and try to figure out what's going on here. In order to assist, I'll first need to get a better idea of what the problem looks like. Could you please reply back here with a link to your online store? I'll do some tests on my end to see if I can replicate the issue. 

Could you please also let me know the following: 

  • When did this first occur?
  • Is this happening for all customers, or just some?
  • Are you able to replicate it yourself while testing? 
  • Did you make any recent changes to your theme prior to noticing this issue? 
  • Did you install any new applications prior to noticing this issue? 

I look forward to hearing back so we can work together towards a resolution. 

Ash | Social Care @ Shopify 
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