Customers not receiving forgot password emails from password reset link

Lea_Arq
New Member
2 0 0

Our store is https://www.arrae.com/

We have had multiple customers report they they are not receiving the email for resetting their password. We have tested it ourselves and emals are not coming through. There is also no success messsage after the recaptcha challenge, and messages are not going to spam filter.

 

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AlexHodzitsky
Shopify Partner
70 19 26

Hi Lea_Arq! Hope you are doing well!

Didn't find your problem. Passed registration -> logged out -> tried to reset the password -> an email with a password reset was sent to the mail (https://prnt.sc/12l5eut, https://prnt.sc/12l5dv5) -> entered a new password -> all works.

Alex

I didn't choose the Shopify, the Shopify chose me.
Linkedin: alex-hodzitsky
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