Customers with a Gmail-account do not receive mail messages

Solved
Cultur3
New Member
2 0 0

Hi there,

It seems that customers who have a Gmail-account, do not receiver their order confirmation mail.

As a test I entered some of my Gmail and other mailaccounts (Outlook, Hotmail)  in the Staff order notications list and sent a mail message.
The message sent to the Outlook- en Hotmailaccounts were sent without a problem, but my 2 Gmail-accounts never received a mail.

Any suggestions?

Kind regards,

 

Cultur3 @ Count3rcultur3.com

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Helen
Shopify Staff
Shopify Staff
1171 154 191

This is an accepted solution.

Hey, @Cultur3. Welcome to the Community! Thanks for reaching out about this.

 

I have a suggestion for you! Please look for your order notification in the spam/junk folder of your Gmail inbox. When notifications aren’t arriving to your primary inbox, this is usually where they are getting directed to.

 

Also, are you using a third party domain on your store by any chance? If so, then please also follow the steps in this Help Doc to add Shopify’s SPF and DKIM records to your domain’s DNS settings. This will ensure all notifications reach your customers email inboxes moving forward. 

 

Let me know how it goes!

Helen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Cultur3
New Member
2 0 0

Hi there,

 

Contacting my hosting provider did the trick! Thank you for your support.

 

Kind regards,

Richard

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Helen
Shopify Staff
Shopify Staff
1171 154 191

Hi, @Cultur3. Thanks for following up; I’m so glad to hear this has been resolved for you! If I can help with anything else, please let me know.

Helen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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