DHL Parcel UK tracking broken

andrew_veitch
Tourist
3 0 2

I've been trying to get DHL Parcel UK tracking to work. The link should be:

https://track.dhlparcel.co.uk/?con=40472130490113

But gets re-written to:

http://webtrack.dhlglobalmail.com/?trackingnumber=40472130490113

This has resulted in thousands of customers getting the wrong tracking.

I think the issue is that DHL Parcel UK isn't on the list of tracking companies here https://shopify.dev/docs/admin-api/rest/reference/shipping-and-fulfillment/fulfillment 

I guess I have two questions:

1. How can we get DHL Parcel UK supported?

2. Is it really a good idea to re-write tracking URL's? From searching the forum it does seem to cause more problems than it solves as inevitably it is hard for Shopify to keep up with all of the couriers in the world who regularly change their tracking links.

PippaM
New Member
1 0 1

Hello Andrew - did you ever come right? I am having the same problem - when you click on the DHL code below it goes to the wrong link namely https://webtrack.dhlglobalmail.com/ and it should be https://track.dhlparcel.co.uk/

Driving me mad trying to find out where I can change it?!

Screenshot 2020-12-16 at 18.08.35.png

JigsawCol
New Member
1 0 0

This is causing me some headaches as well... It would be great to know if anyone has managed to work around it?

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