Debut Theme - MP4 on homepage stops after pageload on Mobile

Highlighted
Tourist
13 0 1

I used these great instructions to add a looping mp4 snippet to the homepage on my Debut theme: https://help.groupthought.com/article/221-video-add-an-mp4-looping-video-to-your-homepage

 

It works great, except on mobile. When you load the page, the video plays until the page is fully loaded, then it freezes at that moment in the video.

www.everwrap.com

 

Thanks!

0 Likes
Highlighted
Astronaut
1085 177 213

Hey @everwrap 

1. Which mobile device are you using, iPhone or Android?
2. Which mobile browser are you using?
3. Are you trying it using Wifi or Mobile Data? On mobile data some browsers block autoplay to save data.

It seems to work fine on all of my mobile devices, both Android and iPhone.

Kind regards,
Diego

◦ Problem Solved? ✔️ Please click on Accept as Solution and like.
◦ Hire me! Recommended by 25+ customers on Facebook. Click here to read their reviews.
◦ Contact me at: diego.boarutto.fortes@gmail.com
0 Likes
Highlighted
Tourist
13 0 1

Answers below, thank you!

1. Which mobile device are you using, iPhone or Android? iPhone
2. Which mobile browser are you using? Chrome
3. Are you trying it using Wifi or Mobile Data? On mobile data some browsers block autoplay to save data. Wifi

0 Likes
Highlighted
Tourist
13 0 1

It seems to stop after load on both wifi and data on Chrome. When on data, it won't play on Safari, but on wifi it does play as it should. What does that mean? Phone settings vs anything I can do on the backend?

 

Thank you. 

0 Likes