Disable reCaptcha on reset password.

tjnutrition
New Member
4 0 0

We are currently unable to process the forgot password. It keeps redirecting back to the login page, as a temporary fix we added a condition if request.page = '/challenge' don't redirect to /login. but we are not able to pass through the captcha page after that. We tried disabling the settings for the recaptcha but still doesn't work. What do we need to do? Please help! I noticed that this also happening to some stores.

Thanks in advance

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Hey @tjnutrition 

To Disable Google reCaptcha:

  1. From your Shopify admin, go to Online Store> Preferences.

  2. Under Checkout Protection, uncheck Enable Google reCaptcha.
  3. Click Save.

 

Let me know how it goes!

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tjnutrition
New Member
4 0 0

I already did that steps. But still getting the issue.

 

Heres the site.

https://wholesale.vagusnervesupport.com/

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tjnutrition
New Member
4 0 0
Hello, This is done, however the recaptcha still appears on our Wholesale
and Affiliate login when we try to login.
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tjnutrition
New Member
4 0 0

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Andrei21
Tourist
15 0 0

Hi,

Could you share your solution please? 

I'm having the same issue with my store. If a customer tries to log in or register for an account a Captcha page comes up. This breaks the users intended navigation and is a bad user experience.

How can I disable this?

Please help.

Thanks

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@Andrei21 @tjnutrition 

If I'm not mistaken with recent updates from Shopify now you need to contact them to deactivate captcha, you can no longer do it yourself.

Kind regards,
Diego

◦ Problem Solved? ✔️ Please click on Accept as Solution and like.
◦ Tutorials: Minimal theme product pages slideshow | Debut Theme product pages slideshow
◦ Looking to hire a reliable Shopify developer? Same day response: ezfycode@gmail.com.
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Andrei21
Tourist
15 0 0

Thank you.

Yes, I contacted Shopify and they were able to turn this feature off.

Thank you

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MxW
Tourist
8 0 0

This should be doable from the Preferences page.

I need this too. 

Just sent an email to Shopify support.

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