Discount Code not showing up on Checkout

[WTCTA]

I've seen this question asked on the forums before, but with no help. I hope this gets the attention of someone from the staff.

I created a discount code that should apply to everything, but the field to type in the code is not showing up. I dont have a desktop to test this, but its happening on mobile. 

Thanks.

[Prabhat]

• It Could happen if the store have no active discount
• If you are on mobile the option is present under Show Order details dropdown 

[SavannaFA]

I have the same problem. Active discounts, but the discount field does not show up anywhere during checkout. Any ideas why this might be happening? In my case I tested on desktop. There is no field anywhere during checkout or in the cart to enter a discount code.

[SavannaFA]

Ok I have identified the problem and solution on my side. I'm using an app called Dynamic Product Options which creates a draft order, and this conflicts with the default checkout process. Fortunately, in their settings they allow you to choose Default Checkout instead of Draft Order. Once I switched back to Default Checkout, the discount code field appeared again as expected.

I hope this helps someone else.

[Sabrybiba]

I had the same problem too. I had an active coupon but no box showed up....that's because it's hiding.. (maybe depending on the theme I chose?) The coupon box is under "Show order summary" on the upper left corner AFTER you click on the checkout button. Hope this helps