Hello community, i am hoping we can help solve an issue im having so i have registered and connected a domain to my shopify store https://www.studio21-online.co.uk when anyone i have asked to test clicks on it, it returns with an error 403 forbidden.
does anyone have any idea why this would be
Sophia here from Shopify. Welcome to the Shopify Community!
The error message appears to be coming up only for the subdomain (www.), not the root domain. For now, I recommend directing customers and anyone testing to the root domain if they need to view the website (just studio21-online.co.uk without the 'www.' beforehand).
The error that's coming up on the subdomain could indicate that there's an issue with the domain's SSL (Secure Sockets Layer) certificate. The error I'm seeing in Google Chrome is
NET::ERR_CERT_COMMON_NAME_INVALID. I ran through the troubleshooting steps for that error from Google, though the error still appears with http:// included, and in an Incognito Window.
I would like to take a closer look into this with our Technical Support team to see if we can resolve the issue for you. Can you please confirm the following information?
Thank you so much! I look forward to your reply.