Domain Renewal

[Donnette]

Can someone please assist me with recovering and connecting my domain, It expires and I never receive a renewal email.

[Syed_Mustafa]

Hi,  @Donnette   I can do this for you but it will be a one-time paid service so if interested please feel free to mail me anytime. Thanks and Best Regards 

[Donnette]

Hi how much will this cost?

[Bo]

Hey there, @Donnette 

Bo here from Shopify Support! 

We can help you out with this free of charge. Could you please confirm the domain that you are looking to renew and let us know whether it was bought through Shopify or a third-party service? As this is likely a billing issue I will be reaching out to you directly via email to authenticate you as the owner of the account so that I can take a look at this from the backend. 

When it comes to time-sensitive account issues such as this you are best off reaching out to Shopify Support directly as we cannot authenticate you as the owner of the account on a public forum.  If you go to this page and click Contact Support you will be prompted to either login or continue without a store. Once you have selected an option you will be asked to ask about a topic. Search for your query and relevant help docs will populate as well as the option to proceed to the chat. You can also reach us on Twitter @ShopifySupport or through Facebook here. 

Speak Soon,

Bo

[maki]

I badly need help. Our website suddenly cannot be accessed early this morning. I found out that I did not click the auto-renew box, that's why domain expired. So I clicked it now, but hours passed and still I cannot access our website. Please help.

[Bo]

Hey there, @maki 

I know I have mentioned this in my answer above but I am going to reiterate it here so it is not missed: When it comes to time-sensitive account issues such as this you are best off reaching out to Shopify Support directly as we cannot authenticate you as the owner of the account on a public forum.  If you go to this page and click Contact Support you will be prompted to either login or continue without a store. Once you have selected an option you will be asked to ask about a topic. Search for your query and relevant help docs will populate as well as the option to proceed to the chat. You can also reach us on Twitter @ShopifySupport or through Facebook here. 

I will reach out to you via email to authenticate you as the owner of the account and domain and try get this domain manually renewed for you. Please respond to my email confirming the information requested in said email. 

All the Beat,

Bo