Domain Status: Pending

Solved
Mutanaffas
New Member
1 0 0

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Hello 

i have purchased my domain with Shopify when I first start it. Now I need to setup my email to have it as sales@mystorename.com. But when I go the setting it appears that my Domain status is still pending.

I don’t know what to do now? 

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Miles
Shopify Staff
Shopify Staff
413 53 94

This is an accepted solution.

Hi, @Mutanaffas!

I'm Miles from the Social Care team at Shopify. Thanks for reaching out about your domain.

It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Miles | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
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Tian_C
Tourist
5 0 5

[update] I've found the place where I can send email to support. It's very weird, whenever I try to get there, it asks me to re-login and then redirect me to the community forum...Either it's designed that way or the navigation is off. Please take a look. Regarding this issue, I've sent the email to support, and will update for anyone here if it's a problem that can be solved by myself.

 

Hi, I have the same problem, and following the link leads me nowhere...I couldn't find the a way to create support ticket for this.

Can you direct me or else let me know how you solved it for the original post?

 

Thanks

Tian

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Tian_C
Tourist
5 0 5

Just wanted to update that issue has been solved. I think it was a delay in time between domain verification process and the display of verification. I don't really what happened but it's solved now

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