Domain Transfer E-mail Confirmation Not Received

New Member
3 0 2

I completed the domain transfer request from Wix to Shopify and received a note saying that I will need to confirm the request through an e-mail that Shopify will send to me. 

I did not received the e-mail confirmation request.  I did also check my junk/spam folder and it was not there.



Shopify Staff
Shopify Staff
1200 111 125

This is an accepted solution.

Hi @TheSilo,

Ted here from Shopify, thanks for posting your query! 

What you’ve described here is account specific which we’re unable to support on a public thread via the Shopify Community. When you have a moment, please contact our live chat, email or callback support here so we can authenticate your account and take a closer look into this with you. 

Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. 

If there is anything else I can help you with, please let me know, I’m happy to help!

Many thanks,

Ted | Social Care @ Shopify 
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