Domain expiry

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Louwlife
New Member
1 0 0

My domain is expiring very soon for a shop that I discontinued a few months ago (I'm not on a plan anymore). Shopify notified me on this, stating that if auto-renew is on, I don't have reactivate it manually, which means they will just directly take my money and reactivate it, which I don't want, ofcourse. I do not know if auto-renew is on, and I cannot check to see if it is (or just deactivate the domain and move on with life) since I'm not on a plan and don't have access.

Any advice would be appreciate. Thank you.

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Elle
Shopify Staff
Shopify Staff
1018 74 165

This is an accepted solution.

Hi, @Louwlife 

If your account is closed or frozen, you will not be billed for the domain even if auto-renew is checked. The process outlined in the email you received will only happen if your store is currently on a plan.

There is one exception to this rule, and it is with .de domains purchased before September 23rd, 2019. If your domain is a .de domain purchased before this date, let me know and I'll reach out to you directly to ensure you will not be billed.

Hope this helps! 

Elle | Social Care @ Shopify 
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