Domain not found online

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New Member
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I just verified my email after updating my domains used for my Shopify store.

On my Shopify domains page it indicates that all my domains are connected, however if I try and search it online it says the IP address could not be found.

 

How do I fix this?

 

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Shopify Staff
Shopify Staff
991 58 120

Hi there @BeautiqueFreak!

 

Don here from Shopify. :)

 

Could you let us know the name of the affected domain here so we can check this out?

 

 

Regards,

Don

Don | Social Care @ Shopify
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New Member
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Hello, I am having the same problem. can you please help me? 

thanks. 

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Shopify Staff
Shopify Staff
991 58 120

Hi there @ZingNowScooters!

Don here from Shopify.

Could you let us know what domain name you have acquired for your store and from where you purchased it so we can check this out with you?

If this domain was purchased from a registrar other than Shopify, have you connected this domain to your store yet, and if so, how recently was this done?

With this info in place, we can start to investigate this with you.

 

Regards,

Don

Don | Social Care @ Shopify
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New Member
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Hi Don, 

Thank you from your message. 

 

I purchased everything through Shopify. My store and domain.

Can you please help me, this is very frustrating. 

Thanks 

Cian 

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New Member
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Hi, 

I'm trying to view my online store and it keeps giving me this error. Could you please help. 

 

This site can’t be reached

.. server IP address could not be found.

 

  • Try running Windows Network Diagnostics.
DNS_PROBE_FINISHED_NXDOMAIN
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Shopify Staff
Shopify Staff
991 58 120

Hi again @ZingNowScooters!

Don from Shopify once more.

Thanks for confirming that info, but we would actually need to know the domain name that you have purchased here.

This is the custom URL you are trying to add to your store, as opposed to the 'myshopify.com' URL your store would have been created under.

If you can let us know that domain name, we can proceed to investigate this. 

 

 

Regards,

Don

Don | Social Care @ Shopify
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New Member
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Hi Don, 

 

It seems to be working fine now for some reason. 

Try www.zingnowscooters.com

Let me know how you get on. 

 

Thanks Cian 

 

 

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Shopify Staff
Shopify Staff
991 58 120

Hi again!

Perfect, thanks for that link.

I can see your store is up and accessible on that domain now from my location.

It can take some time for DNS changes or new domains to propagate online sometimes which may account for the delay you experienced here.

Would you just be getting started with your business, or are you taking an existing venture online?

 

Regards,

Don

Don | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Shopify Staff
Shopify Staff
991 58 120

Hi there @tinasa!

Don here from Shopify.

In order to investigate this, we'll need some of the same info I have requested from the other posters here, most importantly we would need to know the domain name in question.

Without this URL, we would not be able to investigate what might be happening here.

If you can also confirm if this domain was purchased via Shopify or a third-party; if via a third-party have you connected this domain to your Shopify admin yet, and finally, for now, when was this domain purchased or connected to your store?

With this info in place we can start to look into the behavior you reported.

 

Regards,

Don

 

Don | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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