Dropdown navigation menu does not work

Solved
Lilith
Shopify Staff
Shopify Staff
395 43 101

Hi @LaraCD one of the things that caused the issue in the OP's store was rogue code that was interfering with their theme build.

Have you installed any apps or had someone edit the code for your theme since you started seeing the issue? If so, you can use the method in my post above to revert that code back to before the issue started.

Lilith | Social Care @ Shopify 
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eddyzp
Excursionist
21 0 7

hi

 

i have same issue, did you make it work?

 

please, advise

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Lilith
Shopify Staff
Shopify Staff
395 43 101

@eddyzp To help give you some idea on what causes this and how to solve, you can check on this post here. Have you had a chance to try out some of the tips in the thread?

Lilith | Social Care @ Shopify 
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lanal24
Excursionist
14 0 4

Is someone able to help me with this? I don't want to revert back to the original code because the other changes made are helpful, however the "Shop" drop down won't open. 

Any suggestions? 

URL is zibo.com.au Password: shopzibo321

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Lilith
Shopify Staff
Shopify Staff
395 43 101

Hi @lanal24 It appears you were able to get that sorted. I see that your site has a functioning dropdown menu:

 

 

If you find yourself needing to check which code is causing any issues in your theme in the future, I would recommend creating a duplicate of your theme that you can troubleshoot on so as to not change the live site.

Lilith | Social Care @ Shopify 
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monTFury
Tourist
6 0 0

Hello! i have similar problem on mobile mod (customize and actual site)..

my top left main menu doesn't open when i tap it and same for the cart icon..

when i press them nothing happen and i tried to search everything in the settings..

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Lilith
Shopify Staff
Shopify Staff
395 43 101

@monTFury do you have a link to your site that I can take a look at? If you download a new copy of the same theme to your account, do you get the same issue with the unresponsive clicks?

Lilith | Social Care @ Shopify 
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monTFury
Tourist
6 0 0
Narutofashion.com
And yes same with the copy..
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monTFury
Tourist
6 0 0

Narutofashion.comand yes same with the copy..

 

 

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Lilith
Shopify Staff
Shopify Staff
395 43 101

@monTFury Thanks for the URL! I can see what you mean that it's unresponsive. The theme looks like it might be a third-party theme, I don't recognize it as one of the Shopify created themes.

Do you recall the name and version of your theme? You can find it by going to Online Store > Themes > Customize > Theme Actions. It'll tell you the name and version of the theme as well as the developer that created it.

Lilith | Social Care @ Shopify 
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