New Member
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So I posted this question earlier this week and got a response to rollback my theme script to an earlier date but that did not fix my error. Anyone who uses the link from my Instagram cannot add items to their cart nor checkout. They are able to access the website just fine and navigate it but when they add any item to the cart the cart remains empty and an error occurs.  I get my audience mostly from Instagram so I really need the link on the Instagram to start working. Any help will do thanks!


my shop is phillynailcompany.com

Shopify Staff
Shopify Staff
840 53 139

Hi, @phillynailco 

Happy to look into this for you! I have the following questions: 

  • Do you know approximately when this error starting happening? 
  • Did the link from Instagram ever work?
  • Does this occur when you select the link from your bio or a link from a product generated from the Instagram Sales Channel?
  • What does the error message say?



Elle | Social Care @ Shopify 
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