ERROR MESSAGE for discount code

New Member
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I keep getting an error message whenever I try to put in the discount code I set up for my abandoned cart. I set up the discount code in the discounts tab, but when I specify that it can only be used for "abandoned cart, it says that " code isn't available to you right now" Here is a pic of the message:


Promo code is not available right now.PNG


But when I change the setting so that ANYONE can use it, it works. Anyone seen anything like this?

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Hi, could you explain more what do you mean when you say "specify that it can only be used for abandoned cart" -- Is that a specific group of customers you have set up under the Customer eligibility section? I don't have an option in the discount creation of my store to apply a discount only to abandoned checkouts, and I couldn't find any documentation about this feature, so curious if you are using an app, script, or some other extension of Shopify's out-of-the-box features.


If you could include a screengrab of your specific discount setup, that would be great too. I'll try to help if I can.