I keep getting an error message whenever I try to put in the discount code I set up for my abandoned cart. I set up the discount code in the discounts tab, but when I specify that it can only be used for "abandoned cart, it says that "XYZ...discount code isn't available to you right now" Here is a pic of the message:
But when I change the setting so that ANYONE can use it, it works. Anyone seen anything like this?
Hi, could you explain more what do you mean when you say "specify that it can only be used for abandoned cart" -- Is that a specific group of customers you have set up under the Customer eligibility section? I don't have an option in the discount creation of my store to apply a discount only to abandoned checkouts, and I couldn't find any documentation about this feature, so curious if you are using an app, script, or some other extension of Shopify's out-of-the-box features.
If you could include a screengrab of your specific discount setup, that would be great too. I'll try to help if I can.