Ecommerce tracking in Google Analytics

MichaelHiggins
New Member
2 0 1

Hello

I'm having real problems with my Google Analytics tracking. I have it installed in Online Store > Preferences. I've ticked Enhanced Ecommerce. I've also pasted the tracking code in Settings > Checkout > Additional scripts.

In Google Analytics I have Enhanced Ecommerce switched on and I have goals set up.

I have an issue whereby for some reason only some of the websites users are being tracked. I myself am not being tracked when I visit the site but I know some others are. That means that we are obviously missing a great deal of conversions in Google Analytics.

Can anyone help? I'm tearing my hair out trying to solve this.

Regards

Michael

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PaulNewton
Shopify Partner
2581 136 467

Without getting into deep details any number of issues can be going on.

Simple things to try to resolve the issue:

  1. are you running an adblocker? turn it off to see if result changes
  2. Try with a clean unmodified/unpublished theme
  3. Turn off any other analytics apps and test if the issue is 
  4. check your browser console for javascript errors
  5. more extreme disable all apps affecting the front end
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Ideactone
New Member
4 0 0

Hi Michael,

Have you fised your issue? Because I have exactly the same and I'm wondering where it could come from.

Best regards,

Michel

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MichaelHiggins
New Member
2 0 1

It turned out that it wasn't actually a bug and that it was the cookie banner blocking the code until it is accepted. Which obviously it is supposed to do.

Ideactone
New Member
4 0 0

Hi Michael,

I would like to thank you, as well as Paul, because I've fixed my issue thanks to you.

In my side it wasn't the cookie banner but the check box "Limit tracking for customers in Europe" which was checked.

Best regards,

Michel

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