Email Returned to Sender

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New Member
2 0 1

I'm getting several new errors from my automatic email notifications returning undelivered emails to me. Any ideas why this is happening? Here's the most recent 4.

 

<marliese696@hotmail.com>: host
hotmail-com.olc.protection.outlook.com[104.47.4.33] said: 550 5.5.0
Requested action not taken: mailbox unavailable. (in reply to RCPT TO
command)

 

<petenyuri@cox.net>: host cxr.mx.a.cloudfilter.net[18.209.118.139] said: 552
5.2.0 <support@bagnetcompany.com> sender rejected. Refer to Error Codes
section at https://www.cox.com/residential/support/email-error-codes.html
for more information. AUP#CXSNDR (in reply to end of DATA command)

 

<captobvious@centurylink.net>: host mx.centurylink.net[206.152.134.65] said: 550 SPF Hard Fail: Domain bagnetcompany.com does not designate 104.196.182.217 as permitted sender. (in reply to MAIL FROM command)

 

<KMOTTERN@COX.NET>: host cxr.mx.a.cloudfilter.net[18.209.118.139] said: 552 5.2.0 <support@bagnetcompany.com> sender rejected. Refer to Error Codes section at https://www.cox.com/residential/support/email-error-codes.html for more information. AUP#CXSNDR (in reply to end of DATA command)

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Excursionist
24 0 6

 

All of these are bouncing for me. 

 

charter.net
ai-signal.com
chartermi.net
cox.net
email.rr.com
roadrunner.com
atlanticbb.net
aol.com
triad.rr.com
embarqmail.com
mx.centurylink.net

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Highlighted
New Member
1 0 0

I am having the same problem.  Would you tell me if you ever got a response?

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Highlighted

You have an SPF record in your DNS settings which is explicitly not allowing mail to be sent from any other IP address:

550 SPF Hard Fail: Domainbagnetcompany.comdoes not designate 104.196.182.217 as permitted sender

Specifically this one: 

bagnetcompany.comv=spf1 include:spf.protection.outlook.com -all

 

This isn't a Shopify issue per-se, but your domain setup and mail provider.

Go to your domain manager and change the record above to:

v=spf1 include:shops.shopify.com include:spf.protection.outlook.com ~all

Also see: https://help.shopify.com/en/manual/intro-to-shopify/initial-setup/setup-your-email#add-shopifys-spf-...

Please do report back if this works as it'll help other merchants.

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