Emailing bouncing back

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New Member
1 0 0
Can anyone help with this please, I keep getting emails ghat are bouncing back and I’m not sure what’s wrong!

This is the mail system at host smtp.shopify.com.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

< Name @hotmail.com>: host
hotmail-com.olc.protection.outlook.com[ number 3] said: number The
mail server [ number ] has been temporarily rate limited due to IP
reputation. For e-mail delivery information, see
https://postmaster.live.com (S3113)
[SN1NAM02FT047.eop-nam02.prod.protection.outlook.com] (in reply to MAIL
FROM command)
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Shopify Staff
Shopify Staff
596 80 110

Hi, @Kim_Harrod,

Hank here from Shopify.

Thank you for reaching out about the issue you are having with your Hotmail email, and emails being returned to you with the above error.

There is currently a known issue where we are seeing some spam folder placement or bounce back of emails with Microsoft due to some COVID19 related emails being sent through our platform. We are working diligently to address this issue and prevent further issues.


In the meantime, if your customers are experiencing similar issues, please encourage your [Hotmail/Outlook/MSN/etc] recipients to check their spam folders (“Junk Email Folder” for Microsoft users) for your emails and mark the emails as “It’s not junk”. If the mail is not in the spam folder, it’s possible that the email may be caught in a temporary processing delay, or has been deleted by Microsoft if the message is > 10 days old. This action of rescuing emails from the junk folder will significantly help Microsoft’s filtering algorithms learn that this is legitimate mail that should be placed in the inbox.

 

However, with your example, it looks like the email is being rejected from the Hotmail server. So what I would advise doing is to reach out to them (Hotmail/Microsoft) directly with regard to the message you have, but also if you try to resend the email 2.5 hours after it comes back, some emails are being sent through with success.

 

While this is not a direct resolution for you, it is something that our Developer Team is working with Microsoft to remove our Sending IPs from their low reputation lists. That being said since this is a manual process I am unable to provide a time expectancy on when this problem will be resolved, and we appreciate your patience and understanding with this.

 

All the best,

 

Hank

Hank | Social Care @ Shopify 
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Excursionist
12 0 16

A shop of mine is also severely affected by this. 

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Shopify Staff
Shopify Staff
596 80 110

Hi all,

 

This issue has now been resolved as confirmed by both Microsoft and Shopify developers.

So the emails should not be routed to spam or bouncing for you now. If however, you do experience any issues, can you please reach out to our live support team, who will treat this is an isolated issue. 

Thank you for your patience with this!

Hank | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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I'm having this issue.  It has nothing to do with COVID emails.

Rather, the shopify notification emails and invoice emails I send to any Charter based internet address always bounce back.

The error I'm getting from Charter is #AU In 1160, "The email you tried to send goes against your domain’s security policies".

This only seems to affect Charter related email addresses.

How do I fix this?

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