Empty cart page on checkout or refresh on safari

[brendoncrouch]

Hey guys, I'm having this issue on my store only on apple devices particularly in safari browser. When I try to checkout or refresh cart page, it loses all cart items. If I switch to cart modal instead of cart page, it works fine, But I need to have a cart page based on client needs.

[Speedimize]

Hi @brendoncrouch 

Welcome to Shopify Community. 

Aibek is here from Speedimize.io agency. 

Can you please share with us the URL of your shop? So we can check this and find out what exactly happens.

Hope for your cooperation. 

Kind Regards. 

[brendoncrouch]

Hey, thanks for responding. Here is the link to my store https://soko.com.au

[Speedimize]

Hey @brendoncrouch 

We sat for a long time digging, but unfortunately, dev tools for Safari are not as cool as Chrome. The problem is clearly in the JS files. Since we disabled all js and products from the basket stopped being deleted.
The problem may be due to the apps. Do you have installed apps that affect the shopping cart in one way or another? We found out that you have a Carti app. We advise you to experiment and try to temporarily disable such apps and check whether the products are removed from the basket. In one of these apps, there is functionality that is not supported by Safari. If you suddenly find out, it is better to contact the developers of the device.

It is possible that you have recently made customization regarding the cart page. If no changes were made, then the problem is in the apps.

Try to do as we said, it should solve your problem. If everything works out, then let us know.

I think it will be useful for everyone in the future.

[David28]

Hi. You are not the only one with this issue!

I don't think it's being caused by apps or anything we've done as we've made no changes recently. There may be something wrong with shopify's checkout code that only affects a few sites.

[Darren_Wordley]

We are experiencing the same problem.

All customer shopping using the Safari app on Iphones, Ipads, Macs ect cannot checkout. We have tested this ourself seen all apple devices are the same.

Anything placed in the cart just disappears.

We have made no changes to our theme

[David28]

We definitely see the issue happen on Apple devices on several browsers. Also happens on Firefox browser on computer or mobile. Have tried disabling apps but nothing has worked. Have heard nothing back from Shopify despite the urgency of the problem. Still losing orders.

[brendoncrouch]

Thanks for the response.

I've tried disabling each script & app, but still no luck, Yes if I disable javascript completely from the browser, it works fine, but then I don't know if its because of the apps or my js files from the theme or it is something from shopify itself.

One weird thing though, when I try to visit website in private/incognito mode without disabling any app/script, everything works absolutely fine. What's the different between normal mode and the private/incognito mode other than just cache?

[Darren_Wordley]

Yes you are right, when you open up a browser in private/incognito mode everything works as normal.

So what needs to change Shopify??

[MysticalQuartz]

Have the same Issue over here. Not working on Firefox or IOS devices. Such a pain! My CR is falling down cause oh this!!!!!


Please Shopify team provide us a solution to this matter fast.

This is a big disaster.

Right now we are paying you to lost orders and its seems you don't realize how big is this dissaster.