Entered wrong payout information - fixing now, but two payouts going to wrong account

jorja
New Member
1 0 0

Please help. Entered the wrong payout account information. Have two huge payouts going to wrong account.

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Peter
Shopify Staff
Shopify Staff
2290 243 480

Hi, @jorja

That definitely sounds like a scary situation! If incorrect information was entered, and the payouts have already been sent, then we would need to wait for your bank to reject the payout before it is sent back to us. The process typically takes 3-10 days for a rejection to appear. Once our systems have received the rejected payout, then we will try to deposit the funds into the new bank account you've attached to your store within 3 business days. 

If you're still having issues with this, or have any questions, please let me know as I'd be happy to help!

Peter | Social Care @ Shopify 
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