Erroneous Bank Account Entered

WishWonderAshle
New Member
1 0 0

I apparently typed my bank account info in incorrectly when I setup my account.  When I try to change the account, it asks for my original account number.  Since I obviously entered it incorrectly, I don’t know what number I used and the system isn’t letting me change it because it says the original account information must be correct to change the account info.  What can I do to fix this and get paid?

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Brie
Shopify Staff
Shopify Staff
567 46 95

Hi, @WishWonderAshle!

This will require an escalation to our Shopify Payments team, in order to get that changed for you safely. Please contact our support team via scheduled callback, email, or live chat, and someone there can get that sent up for you right away. Cheers! 

Brie | Social Care @ Shopify 
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