Error on the checkout page

New Member
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Can someone help me with the error? TIA



Shopify Staff
Shopify Staff
386 73 138

Hey, @PawprintsStore!


Jason here from Shopify Support.


Let's go over some questions so we can start the troubleshooting steps:


  1. Have you made any recent code customization or installed/uninstalled any apps?
  2. When did you notice this error? How long has this issue been going on?
  3. Was the checkout page functional before? 
  4. Did you have any app that isn't from Shopify App Store? If so, can you remove it and see if it resolves the issue, please?

Since we may need to involve our Tech Team to help us out, I've sent an authenticated email at #14897366 to make sure we don't waste any time investigating this issue for you. Kindly reply to the email with your answers to the questions above and I'd be happy to take a closer look. 

If there’s anything else I can help you out with, don’t hesitate to reply back and I’d be happy to help!


All the best,

Jason | Social Care @ Shopify
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