Hi, I've been trying to setup my Facebook store with my Shopify store but during setup, I came across the error message, "To continue selling on Instagram, we need to delete your current Commerce Account and create a new one with your Shopify information and products" and the only option it gives me is to "delete and continue". I had tried to set-up my Facebook store previously but decided to deactivate it because I felt like I needed more time to set-up. Now that I'm ready, it's stopped me in the process where I've never had this issue previously. I've had my Facebook Commerce Account for a while, I even have 15K people that have liked and connected on my store's Facebook account. I'm unsure what deleting my Commerce account will lead to. Any information will be greatly appreciated, I'm really stuck here. Thank you in advance!
I am in the same boat. I have already a Business Facebook account, and when instaling the new Facebook App in my Shopify store, I don't know what does "Replace Commerce Account" means. What about all my likes, and my followers?
Any input there?
Hi All, Was getting no error msg but couldn't complete FB setup from Shopify - Replace Commerce Account, I was using Chrome but tried Firefox and it worked BUT need to sort this msg...
You might have extensions or strict privacy settings preventing you from connecting to Facebook. Use a different browser or check your privacy settings on Firefox.
Just went back to Chrome, ALL FIXED.