Facebook Messenger - Unable to Receive Messages

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Tourist
4 0 1

Hello,

 

I've not been receiving messages via the FB Messenger app linked in Shopify.  I've had people email me to say they have messaged me several times in the Messenger but I have not received any messages - they have provided screen shots to me.

 

It appears a sent, but never received or read.  I was getting frequent messages but it seems to have stopped.  I've tried reinstalling and all the usual basic troubleshooting in FB and Shopify.  Any ideas and assistance appreciated.

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Shopify Partner
116 8 102

Hi, 

 

There have been some changes with Facebook Messenger recently that may be causing your app to not work at times. It is always better to read the Messenger messages directly on Facebook. Facebook Messenger is now restricting access to certain applications in order to promote use of Messenger directly through the app or Facebook.com. 

 

Good luck!

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Tourist
4 0 1

That's frustrating - but thank you for the update.  Cheers

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