Facebook Pixel Not Firing

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Tourist
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Hi,

 

I am using the Prestige Theme and I just set up my Facebook pixel for my site and tested it using Facebook Pixel Helper. It works perfectly up until the checkout button is pressed and nothing after that works. It is not tracking initiate checkout, add payment info, or purchases. I am not sure what the problem is but any help would be appreciated. Thanks!

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Hi @joshevard ,

 

Could you share a URL to your website?

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Tourist
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I'm able to see that Initiate Checkout is working, perhaps try uninstalling and reinstalling the pixel helper in your browser.

 

Screen Shot 2020-03-28 at 8.49.04 PM.png

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Tourist
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That is weird. I uninstalled and redownloaded the pixel and it still shows that it is not working. 

 

Screen Shot 2020-03-28 at 8.59.01 PM.png

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Tourist
12 0 1

Even when I am manually trying to assign the checkout button in the Facebook Event setup tool, assigning a button to the checkout button on the side screen is not an option.

 

Screen Shot 2020-03-28 at 9.13.07 PM.png

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