Facebook pixel troubleshooting

EitanF
New Member
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Hi, I have my facebook pixel installed on my shopify website. Although the event ‘initiate checkout’ appears as active in the Overview tab of Events Manager, when I do a test in the events manager, ‘initiate checkout' does not show: 

Screenshot 2021-04-16 at 13.08.59.png

 

And also it’s not showing in the Chrome Pixel Helper:

Screenshot 2021-04-16 at 13.07.21.png

I wonder if this is related to the fact that the URL I see when I initiate checkout, is not with the standard words, like checkout/processing or checkout/payment, but rather  a long series of numbers and in between the word 'checkouts' in plural:

Screenshot 2021-04-15 at 19.25.40.png

If you think this is the problem, could you please tell me how I can change the URL, so that it appears, with the common set of words (checkout/processing or checkout/payment, /checkout/shipping), like it does in the case of the ‘added to cart’:

Screenshot 2021-04-16 at 12.53.46.png

If not, any suggestions on how I can solve this?

Any help would be greatly appreciated! 

 

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