Failed to Create Commerce Account. Please try again - Facebook Channel Troubleshooting

Trevor
Community Moderator
Community Moderator
2550 330 519

This post is a part of a larger thread that includes current known issues & required permissions to successfully connect to the Facebook Channel. You can find the Table of Contents for all required permissions here.

When onboarding to either the Facebook Shop or Instagram Shopping feature, when clicking "Create" an error will appear stating, 'Failed to Create Commerce Account. Please try again" as seen below:

03-54-6103-51370

This error occurs because something is set up incorrectly on the Facebook side of the integration. For any questions, please reach out to Facebook support.

Trevor | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes