Google merchant disapproves photos

New Member
5 0 0
Hi I’ve been having problems with my site and google merchant and my account has been currently suspended because of it... it is saying that my image links obscure the images and is a policy violation. I really don’t understand because it just sends it to the photo and nothing else.
The status problem says “promotional overlay on image[image link] and the actions say to upload a new product image... I have over 200 products and variations am I suppose to do that to all of them? How can this be solved?
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Shopify Partner
152 2 21

With images, you are not allowed to have any branding, text, watermarks, borders, styling. Only the product without any other items in the image with a solid background color, perferred white.

 

You can choose to change the image in your Shopify account resubmit the image and then request your account to be reviewed again here: https://support.google.com/merchants/contact/suspended

 

Or find a data feed management tool that allows you to upload a new image, without affecting your website and once done, request a review: https://support.google.com/merchants/contact/suspended

 

Hope this helps.

Google Shopping Specialist - Data Feed Managment Tool
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New Member
5 0 0
I’m just confused on how why it’s happening because for one I didn’t do anything to the images, and another it looks completely fine, like I don’t see any obscurity or borders or anything, I just wanna get it right the first time because it can take up to a week to get your google merchant reinstated.
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Shopify Partner
152 2 21

Even if it was fine before, does not mean you have followed Google's policy. Google checks accounts periodically over the years to ensure you still follow the policies.

 

If you can show us what your image is, then I may be able to guide you.

 

You can also check the policies here: https://support.google.com/merchants/answer/6324350

Alternatively contact Google directly.

Google Shopping Specialist - Data Feed Managment Tool
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Highlighted
Shopify Partner
152 2 21

I see now, the issue is due to automated text detection. The issue is that the name on the mouse, is very straight and the automatic system thinks this is photoshopped.

 

To resolve this issue, submit an image from a perspective direction, ie: at an angle. This then will no longer flag this issue.

 

Hope this helps.

Google Shopping Specialist - Data Feed Managment Tool
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