*HELP* Video (.mp4) won't upload!

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Tourist
3 0 11

Hi guys,

 

So I'm trying to upload a video by going to Settings > Files > Upload Files

 

And I pick the file "videoplayback.mp4" -- the file size is 850 KB so it fits the size requirement, but when I go to upload it, I get the following message: "videoplayback.mp4" The file type is not supported.

 

I don't want to embed the video, I'm trying to put it on a loop so I need to upload it this way, as far as I understand it.

 

I've tried uploading from different browsers, nothing has worked...please help!

 

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Shopify Expert
10007 116 1816

I tested a few larger files I had here and didn't run into issue.
What happens when you try a different file - like one from here: https://sample-videos.com/

 

I also tested the first file from that link above without issue. If that works that might suggest something is a little funky with your file.

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Tourist
3 0 11

Hi Jason,

 

Thanks for the reply. 

So I tested the first MP4 sample video, the rabbit one and the issue continued.

It also says that it's not supported.

 

Any other suggestions?

I have absolutely no idea why it's not working... :( 

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Tourist
3 0 11

Uh never mind..so I figured it out

 

For anyone else having the same problem, here's the fix:

 

If you're still on trial and haven't picked a plan yet, it won't let you upload any videos.

So basically, pick a plan with Shopify and start uploading

 

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Tourist
6 0 3

guess that's "costumer service"

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Excursionist
14 0 1

That's helpful!

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