So I'm trying to upload a video by going to Settings > Files > Upload Files
And I pick the file "videoplayback.mp4" -- the file size is 850 KB so it fits the size requirement, but when I go to upload it, I get the following message: "videoplayback.mp4" The file type is not supported.
I don't want to embed the video, I'm trying to put it on a loop so I need to upload it this way, as far as I understand it.
I've tried uploading from different browsers, nothing has worked...please help!
I tested a few larger files I had here and didn't run into issue.
What happens when you try a different file - like one from here: https://sample-videos.com/
I also tested the first file from that link above without issue. If that works that might suggest something is a little funky with your file.
Uh never mind..so I figured it out
For anyone else having the same problem, here's the fix:
If you're still on trial and haven't picked a plan yet, it won't let you upload any videos.
So basically, pick a plan with Shopify and start uploading
Hoping you can help me with mp4 upload issues too!
I've tried everything - wondering if it could be because my image setting is set to 'Natural' and not a specific size? (ie 4:3 or 2:3 etc)
My images and mp4s are 3:4 but the theme I am using, Archetype's Motion: Classic theme doesn't have the option of 3:4, so I opted for 'Natural' in the settings. I've tried adding an mp4 from Files then on product page, 'Add media from URL' then 'Add Image' and pasting the url. I get a message that says:
Media upload failed
I also tried adding mp4 in the actual product page, but most I cannot. One uploaded via my mobile / shopify app, but then it wasn't visible on the front end.
I've also reset Chrome. sorted Extensions, deactivated Adblocker, checked firewall - all of that stuff, + tried using Incognito.
Nothing is helping yet!
any advice would be hugely appreciated!