Hi @MbyMiracle ,
Welcome to the Shopify Forums!
No worries we can solve this swiftly for you, would you mind if we request collaborator access so we can adjust this?
This is an accepted solution.
In summary, it's a tool for Shopify Partners to access client's store safely to solve their issues. You can read more about it here: Giving partners access to your store · Shopify Help Center
Let us know!
ok it seems to solve the issue right? what's next? is it a free service right?
Yes of course! It's a quick thing