I have 2 business pages on Facebook: a primary and a shop. I created the Commerce Account and Facebook Shop on Facebook. I wanted to sell my products from my Shopify store but I wound up with my product inventory appearing on the Shop panel of my primary business page because of the options I chose when creating the Commerce Account.
On shopify, I ran the Facebook setup (Sell Your Products On Facebook) on the Sales channel. When I click on the Create New button in the Commerce Account section I get a message saying "You can only have one Commerce account per Facebook Page. We will delete your old Commerce Account and create a new one". After clicking Create New button, I get the following message: "We couldn't create a Commerce Account because your Catalog already has one connected. Contact Facebook to help you resolve this issue." The setup deleted my Commerce Account on Facebook.
I have been working with Facebook support since the beginning of October to resolve this issue. Currently, the only catalog that appears in my Facebook Business Manager is Shopify. This morning I was told to contact Shopify support for additional help.
My Shopify Store is still under development. 1) How do I remove my Shopify catalog that appears on facebook so I can run the Facebook setup on shopify to create a new Commerce Account? 2) How to I then connect the Shopify catalog to my Facebook Shop page?
Thanks so much for your time and attention.
I finally received instructions from Commerce Facebook Concierge Support to resolve my issue. I've included the instructions below:
1. Sign onto FB and enter facebook.com/products 2. Select the catalog you want to delete. 3. Go to settings and select catalog 4.Scroll down to Delete Catalog and select Delete
The instructions came with the following note: Before you delete the catalog, kindly make sure that you no longer need that Catalog. If you would like to keep the Catalog (eg you may be running optimized Ads from it), kindly inform me, so I can assist further.