Help ASAP- Shopify payment isn't working at check out

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PleaseKnock
New Member
11 0 0

Hey guys I need help ASAP

For some reason no one is able to make a payment on my site, everyone gets a red message saying "Your payment could not be processed at this time, please try again in a few minutes"

What could be the problem?

Thanks!

Danna

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r8r
Shopify Expert
1499 166 493

Danna,

it's ALWAYS useful to provide as much information about your system as possible, so we can duplicate and check the issue when trying to help. The URL would be the least.

A search brought up this: https://community.shopify.com/c/Payments-Shipping-Fulfillment/Your-payment-could-not-be-processed-at... 

Have you filed a ticket with the support directly yet?

Mario

Mario Rader [he] ★ If you want to achieve greatness, stop asking for permission. ★ Studio Mitte
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PleaseKnock
New Member
11 0 0

Hey thanks Mario!
Your answer was very helpful as apparently, my problem was that the product price did not reach Stripe's minimum! 
Can you please explain to me how to open a ticket with support directly? (So I know for the future)
Also, Would it be possible for you to answer my other problem regarding the newsletter confirmation email:

Hey guys,
I have a question regarding the newsletter confirmation email.
After I send out a test email to myself for 'customer email confirmation' I receive an email with a 'Subscribe' button, and when I press 'Subscribe' it takes me to a 4 0 4 on my website page. I don't want it to go to my website but just show a "Thanks for subscribing" in the email page itself. How do I fix this?
 
Thanks in advance, 
 
Danna
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r8r
Shopify Expert
1499 166 493

This is an accepted solution.

Danna,

Your answer was very helpful as apparently, my problem was that the product price did not reach Stripe's minimum! 

Glad to hear that helped! Feel free to mark the answer as a solution

Can you please explain to me how to open a ticket with support directly? (So I know for the future)

I have https://help.shopify.com/en/questions#/contact bookmarked – just in case

Also, Would it be possible for you to answer my other problem regarding the newsletter confirmation email:

Did you already start a thread with this issue? If not, please do so – feel free to reference me in it (however – i'm not too sure i have a solution right at the bat yet )

Mario

Mario Rader [he] ★ If you want to achieve greatness, stop asking for permission. ★ Studio Mitte
• Meine Antwort war hilfreich? Hinterlass bitte ein Like.
• Meine Antwort hat Dein Problem behoben? Bitte akzeptiere sie als Lösung.
• Ich hab dir etwas erspart? Ich freue ich mich immer über eine kleine Aufmerksamkeit
• Ja, ich biete Shopify-Services & -Entwicklung und freue mich von Dir zu hören!
• Bitte teile einen Link zu der Seite, deren Problem Du in deinem Beitrag beschreibst!

• Yes, I provide Shopify-services & -development. Feel free to get in touch!
• Please share a link to the site, which you refer to in your problem description. This incredibly increases the chances of you receiving a useful answer!
• My answer was useful? Please leave a Like.
• My answer solved your issue? Please accept it as the solution.
• I saved you time or money? I'm always happy to receive a little thank you.
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