Help: Product 3d/AR not loading in Instagram or Facebook web viewer

MichalH
Tourist
5 0 1

Has anyone found a solution to ensure AR products can load in Instagram or Facebook web viewers?

For example, when a visitor who's opened a link from Instagram tries to tap on 'View in your space' under our products, nothing happens.

Also, when a visitor who's opened a link from Instagram tries to view a 3D model on another page, this code is displayed. 

I'm assuming it's something that is out of our control but if you've found a hack or workaround, please let us know. With all this engagement from social channels, it seems like we're missing a great amount of engagement on a potentially great product feature that Shopify provides.

 View in your space non-functional in Instagram web viewerView in your space non-functional in Instagram web viewerView in your space non-functional in Instagram web viewerView in your space non-functional in Instagram web viewer

Thanks! 

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