Hi, has anyone had any luck reaching customer support? I have an account with a website through shopify and have been inactive for a few months, although still paying. I want to relaunch my site but it is no where to be found on my shopify account. The website is still active and I can find it when I put in my web name, I have also been paying monthly for this shopify account. However, When i log in there is no website connected or a shop anywhere on my account. Please help!! Where did it all go? Why is there no customer support number this is insane.
Sorry to hear you're having trouble contacting our support! We recently shifted to a web callback model to help you faster. To speak to our team directly, please follow these steps:
With that said, I'm also happy to help you from here!
To clarify, your login for our Community here can differ from the login for your Shopify store, which is why you may be having trouble!
Please head to this link here, and enter the email address you used to sign up for your Shopify store. You will then be emailed the credentials to log into your account! If this doesn't help, let me know and I'll reach out to you directly.
I've sent you an email so I can continue to help you from there. The subject line says "Shopify Support - Accessing Account"