Help needed - we're not receiving payments

New Member
2 0 0

Hi - we have a new Shopify account and we have customer orders that can not be paid to us as our bank details are said to be invalid. The only option I can see is to "change bank details". However to do this I need to enter the previous bank details. When I add  these (which are also my current bank details)  they come up as 'unmatched'. How do I fix this pls??

Shopify Staff
Shopify Staff
769 75 150

Hey there, @Stitching_Room 


Bo here from Shopify Support! 


I am sorry to hear that you are dealing with this issue. As this is a very specific issue to your account, I am going to reach out to you via email to try to get this sorted out. That way, I can take a look at your account and check in with the Shopify Payments team to see what the issue is. 


Speak to you soon,


Bo | Social Care @ Shopify
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