Help needed - we're not receiving payments

[Stitching_Room]

Hi - we have a new Shopify account and we have customer orders that can not be paid to us as our bank details are said to be invalid. The only option I can see is to "change bank details". However to do this I need to enter the previous bank details. When I add  these (which are also my current bank details)  they come up as 'unmatched'. How do I fix this pls??

[Bo]

Hey there, @Stitching_Room 

Bo here from Shopify Support! 

I am sorry to hear that you are dealing with this issue. As this is a very specific issue to your account, I am going to reach out to you via email to try to get this sorted out. That way, I can take a look at your account and check in with the Shopify Payments team to see what the issue is. 

Speak to you soon,

Bo

[jannahdesigns]

hi I am new to Shopify when i am applying for the Shopify payments it tells me my date of birth is invalid I don't understand how and it won't allow me to set it up 

[Bo]

Hey there, @jannahdesigns 

Bo here from Shopify Support! 

It sounds as though there may be a formatting error with how your date of birth is being entered, please note how it is specifically asked - be it dd/mm/yy or mm/dd/yy, etc. Could you please send me a screenshot of the error message you are currently seeing? 

All the Best,

Bo