Sincerely hope you're having a great day!
I've read your problem and, before providing a solution, would like to analyze your website. Then, I will provide a solution to you up here - on the forum.
Could you share your website URL? And if your website is password protected, then also provide a password?
Do you need that Shopify password
No. Your website is not password-protected so it's ok.
Do you talk about the LiveChat popup (Messenger)? Could you share a screenshot with me here?
Hope you're having a great day!
I visited your site but I did not understand or see the problem. Please, share a screenshot with me here.
I had not noticed this popup on my computer. An application you have installed must have caused this behavior on your site. Can you tell me what application you installed just before you started seeing this problem?
If you remember, you could also contact the application support.