“Hi from personalizer”

TarnRadford
Tourist
10 0 0

How do I get rid of this pop up on every page of my store?

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Michal_Morek
Shopify Partner
821 72 136

Hi @TarnRadford 
Sincerely hope you're having a great day!
I've read your problem and, before providing a solution, would like to analyze your website. Then, I will provide a solution to you up here - on the forum.
Could you share your website URL? And if your website is password protected, then also provide a password?

Founder of Shopify agency - Accomplishify.com
If you would like to hire us as Shopify experts, please reach out via:
  • Email michal.morek@accomplishify.com
  • WhatsApp +48 507 613 425
TarnRadford
Tourist
10 0 0
Hi,

It’s a Shopify website. www.gingerandolive.com.au

Do you need that Shopify password or do you just want to look at the website first?

Cheers,
Tarn.
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VantablackApp
New Member
1 0 1

Having the exact same issue over at www.vantablackapparel.com

I haven't fiddled with theme or code so confused as to where this has come from?
Using an app called OGO for print on demand and just the "Simple" Theme.

 

TarnRadford
Tourist
10 0 0
Do you think it glochidia be an issue with OGO? I use them too.
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TarnRadford
Tourist
10 0 0

I’m really hoping I can get an answer to this problem. I imagine it will deter customers from progressing further into my store. Please help. 

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Michal_Morek
Shopify Partner
821 72 136

Hi @TarnRadford 

Do you need that Shopify password

No. Your website is not password-protected so it's ok.

Do you talk about the LiveChat popup (Messenger)? Could you share a screenshot with me here?

Founder of Shopify agency - Accomplishify.com
If you would like to hire us as Shopify experts, please reach out via:
  • Email michal.morek@accomplishify.com
  • WhatsApp +48 507 613 425
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Michal_Morek
Shopify Partner
821 72 136

Hi @VantablackApp 

Hope you're having a great day!

I visited your site but I did not understand or see the problem. Please, share a screenshot with me here.

Founder of Shopify agency - Accomplishify.com
If you would like to hire us as Shopify experts, please reach out via:
  • Email michal.morek@accomplishify.com
  • WhatsApp +48 507 613 425
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TarnRadford
Tourist
10 0 0

E98CA757-FC9E-4EE4-9296-42F31E1CCB9E.png

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Michal_Morek
Shopify Partner
821 72 136

Hi @TarnRadford @VantablackApp 

I had not noticed this popup on my computer. An application you have installed must have caused this behavior on your site. Can you tell me what application you installed just before you started seeing this problem?

If you remember, you could also contact the application support.

Founder of Shopify agency - Accomplishify.com
If you would like to hire us as Shopify experts, please reach out via:
  • Email michal.morek@accomplishify.com
  • WhatsApp +48 507 613 425
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