Eliminating the persistent pop-up in my Shopify store: Is it possible?

TarnRadford
Tourist
10 0 0

How do I get rid of this pop up on every page of my store?

Replies 14 (14)

Michal17
Shopify Partner
835 73 175

Hi @TarnRadford 
Sincerely hope you're having a great day!
I've read your problem and, before providing a solution, would like to analyze your website. Then, I will provide a solution to you up here - on the forum.
Could you share your website URL? And if your website is password protected, then also provide a password?

TarnRadford
Tourist
10 0 0
Hi,

It’s a Shopify website. www.gingerandolive.com.au

Do you need that Shopify password or do you just want to look at the website first?

Cheers,
Tarn.
VantablackApp
Visitor
1 0 1

Having the exact same issue over at www.vantablackapparel.com

I haven't fiddled with theme or code so confused as to where this has come from?
Using an app called OGO for print on demand and just the "Simple" Theme.

 

TarnRadford
Tourist
10 0 0
Do you think it glochidia be an issue with OGO? I use them too.
Michal17
Shopify Partner
835 73 175

Hi @VantablackApp 

Hope you're having a great day!

I visited your site but I did not understand or see the problem. Please, share a screenshot with me here.

Michal17
Shopify Partner
835 73 175

Hi @TarnRadford 

Do you need that Shopify password

No. Your website is not password-protected so it's ok.

Do you talk about the LiveChat popup (Messenger)? Could you share a screenshot with me here?

TarnRadford
Tourist
10 0 0

E98CA757-FC9E-4EE4-9296-42F31E1CCB9E.png

Michal17
Shopify Partner
835 73 175

Hi @TarnRadford @VantablackApp 

I had not noticed this popup on my computer. An application you have installed must have caused this behavior on your site. Can you tell me what application you installed just before you started seeing this problem?

If you remember, you could also contact the application support.

TarnRadford
Tourist
10 0 0

I haven’t downloaded anything. I did create an account with Pinterest, could this be the issue? I added some code but then deleted it to confirm my Pinterest account. Maybe that is the issue?

Michal17
Shopify Partner
835 73 175

Hi @TarnRadford @VantablackApp 

What codes did you add and where?

TarnRadford
Tourist
10 0 0

The only code I added was for Pinterest to verify the website but has since been removed.

TarnRadford
Tourist
10 0 0

I've attached a screenshot of where I placed the code for Pinterest, which has now been removed.

TarnRadford
Tourist
10 0 0

The message appears to have stopped now. I don't know why or how.

TarnRadford
Tourist
10 0 0

I’m really hoping I can get an answer to this problem. I imagine it will deter customers from progressing further into my store. Please help.