Shopifys link to Ebay is doubling up on everything.
I just realized today, that besides an order showing up in Shopify, that the same order shows up on Ebay. My employees have, not to their fault been shipping two orders to ever customer.
What a crap show and failure on the part of Shopify!
@Shopify, if your app links dont work, dont use them! You just cost me hundreds of dollars in double shipments!
You guys are really loosing focus lately now that you are only worried about your stock price. Very disappointing!
If you ship on ebay, it will clear out of shopfiy if you wait a while, sometimes an hour. We basically ignore any "ebay" order we see in shopify.
OUR BIGGER PROBLEM is shopifys inability to establish a default shipping method. We ship hundreds of packages USPS first class. if you ship something UPS, then that will be default for your next shipment. I have shipped a package UPS, gone home, and next morning came in looking at over 100 packages with $7-$10 UPS labels on the each.
Just like you, no fault of my employees, i can only ask them to do so much, but this has been going on for years, and would only take a programmer about 10 minutes to fix. They do not focus on anything of importance, instead of giving us default shipping method, they waste their time changing the "see live view" feature, which in fact, they just broke when they did their update a few months back, and havnt even fixed that total waste of a feature. They should be embarrassed and ashamed!
CHAT LOG WITH A SHOPIFY SUPPORT REP:
Shopify is duplicating eBay Orders from over a month ago and saying they are not shipped.
Chat started with Maya M
Hello! Thanks for reaching out to support. I am Maya, your Shopify Support Advisor here to help you today!
That's strange Timothy! That definitely does not sound like an ideal situation. When did this start happening?
well I hope today is the first time
otherwise we are out a lot of money
i see it is a common issue after doing a google search
people have reported shopify duplicating old orders out of no where
We would have just blindly shipped this order, if we did not go over to ebay and verify the order
we would have been out a $150 + Shipping if this was not caught on this order.
we already printed the shipping label and was packing the order
Wow! I'm really glad that you were able to catch that Timothy. That would definitely be a very unpleasant suprise
I took a look through my resources and I was able to find that eBay has a number that you can contact in these situations. Our Support Staff does not have any resources on eBay and we are asked to direct all merchants to eBays point of contact for their Shopify Sales Channel
this is a Shopify problem
don't ignore it
nothing to do with Ebay
You took an old order and duplicated it
The order you said happened today, did not happen anywhere else expect shopify
do not try to push me to Ebay support
this is a YOU problem, have a developer look into it
I totally understand your frustration and want for a resolve, especially with the potential of losing money. I definitely get how this can be seen as a Shopify problem however, it has to do with the API that eBay built and they are the best to answer these questions. In my resources, I am asked to direct any and all questions about eBay to eBay support
then shut down their APP if it has errors
Don't offer the Ebay Channel then
why would you let this happen?
I definitely understand that you have lost some hope with what happened with the Order duplication and I wish there was more that I could do in this situation for you Timothy. I have the number here to contact eBay (1 (855) 411-3376) and they would have the resources to best answer your questions