How do i get my domain renewed ?

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New Member
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Hi,

Is there any way to get back domain that has been not renewed on time?

Last email I have got is that I can get my domain back but I have to contact my supplier. I have bought this domain with shopify?!

 

 

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Community Moderator
Community Moderator
3244 245 555

Hi @fungiorganic,

 

Nick here from Shopify. 

 

Did you try to buy the domain through Shopify again the way you purchased it the first time? 

 

You can do it by following these steps:

  1. From your Shopify admin, go to Online Store > Domains.
  2. Click Buy new domain.
  3. Enter the domain name that you want to buy

20-01-757r0-tx3r6

From here, follow the instructions to purchase the domain again. 

 

If you want to keep the domain moving forward, be sure to click Auto-renew domain as seen in the screenshot below:

 

20-01-bcv01-5sd28

 

You can see the full guide for this which Shopify created here

 

If the domain doesn't show up for you, then it might take some time for it to show up again. Let me know if this works. 

 

All the best, Nick

Nick | Community Moderator @ Shopify
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New Member
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Yes ive tried to re-register the domain but it is still unavailable. And yes i checked the auto subscribe button but it keeps saying the payment is due on the 5th December 2019.  There is no option to manually pay the registration fee so i am at a complete loss as to whats going on and not happy at all. Next to my domain it says 'setup in progress'  , ' SSL Unavailable ' and 'connected'.

 

How can this be resolved ?

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Community Moderator
Community Moderator
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Hi @fungiorganic,

 

This does sound strange for sure. I might need to take a closer look into this for you if that's ok. Would you be able to confirm the best email address to reach you on is the one you signed up to the community with, please and I can reach out to you directly to investigate further. 

Nick | Community Moderator @ Shopify
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New Member
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yes please contact me asap on the email provided.

 

claw.munro@gmail.com

 

THanks

 

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Community Moderator
Community Moderator
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Hi @fungiorganic,

 

Thanks. I have reached out to you directly about this (and removed the email from public view as it's not needed anymore). If for any reason you didn't receive it, can you let me know in a reply here please. 

Nick | Community Moderator @ Shopify
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Hi
I’m having the same problem and now am not receiving any emails and my pos system in my physical shop is all linked to this domain.
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Community Moderator
Community Moderator
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Hi @HannahLeValle,

 

Just to confirm, you need to renew your domain? Can I ask where you bought your domain from? As much information you can give would be helpful in troubleshooting this for you. 

Nick | Community Moderator @ Shopify
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New Member
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did you ever figure it out? I'm currently having the same problems 

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Community Moderator
Community Moderator
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Hi @ChasingVibes,

I have emailed you directly about this. I will need to take a closer look to see what might be going on. I reached out on the email you used to sign up for the Shopify Community. If for any reason you didn't get it, please let me know in a reply here. 

Nick | Community Moderator @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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