How to change the logo on abandoned cart email

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Tourist
8 1 2

Hello,
I want to automate my abandoned cart email on Shopify, but first I want to change my logo. Can you help me resolve this? I am so blank if I need to edit the codes :(

Cheers,

Besty

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Shopify Staff
Shopify Staff
82 21 22

Hi @bestypuspa ,

 

Dani here from Shopify!

 

Thanks for writing in, that's a great question! You can edit this by going to Settings > Notificiations. Here you'll see an option to customize your notifications:

 

 

Once you click that you'll be able to upload your logo here:

 

 

Are you planning on offering your customers an incentive through your Abandoned Cart emails? This is a great way to entice customers to return to their cart. If you're interested, you can follow these instructions to have an automatic discount applied to these carts.

 

Let me know if you have any further questions, I'd be happy to continue helping you!

 

All the best,

 

Dani

Dani | Social Care @ Shopify
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Tourist
8 1 2
Hi Dani,
Thank you so much for your reply.
I have sorted out the issue with logo ;)

Thanks for letting me know on how to add discount into abandoned emails. I
will definitely give it a try!

I would also like to know if it's possible to send multiple abandoned cart
emails to one customer. Let's say the first is automatically sent 1 hour
after they leave cart, then sent again after 24 hours and the last one
after 48 hours? If it's possible, how can I set it up from my Shopify
account?

Best wishes,

Besty
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Shopify Staff
Shopify Staff
82 21 22

Hi again @bestypuspa ,

 

That's not a feature that's currently available to be done within Shopify. However, you can use a third party email marketing app to create this type of campaign. I personally use Omnisend for my email marketing and have been really happy with their features so far! Within the Omnisend dashboard, you can set up triggers to automatically send these emails. Take a look at their help doc here for more information on setting up an automation like this.

 

I hope this helps! Let me know if you have any further questions.

 

All the best,

 

Dani

Dani | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Click Accept as Solution 

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Tourist
8 1 2
Hi Dani,
Thanks so much for your answer. I've heard about Omnisend, but I haven't tried it. I will surely check the links you have provided.
All the best!

Regards,
Besty
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