Is there any way to get back domain that has been not renewed on time?
Last email I have got is that I can get my domain back but I have to contact my supplier. I have bought this domain with shopify.
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This is Dallas from the Shopify Social Care Team.
That is certainly something that I can look into for you. I'll have to look into some specifics on your account to see if I'm able to retrieve this domain for you which will require me to verify your account.
I've gone ahead and sent you an email to the email address associated with your forums account. If you could reply back to that email if that email is the account owner's email address. If it isn't then please CC them to this email thread and get them to reply. Once I have an email from the account owner then I'll be able to proceed with looking into this domain question to see if this is something that I can help you with.
I look forward to hearing back from you. If you don't see the email in your inbox please check your spam folder as it may have ended up in there.
I have gone ahead and sent you an email as well. I have sent it to the email account associated with this forum's account. If you could reply back from the email that is the account owner's email on the store that you want to work on. From there I will be able to verify your store and work with you to get your domain back.
If you don't see that email please check your spam folder as it sometimes shows up there, but if it doesn't please let me know here.
I sent you an email in order to verify your account so we can proceed. Please let me know if you don't see it. If it's not in your inbox it might be in your spam folder.
I look forward to working with you further.
I'd love to see what I can do to help you out with this. I just have a few questioning orders for me to gain a bit of context.
1. When did you purchase the domain
2. Did you purchase it with Shopify or with another domain host?
3. If it was purchased from a third party domain provider was it ever connected to a Shopify store?
4. What is your domain URL & myshopify.com URL?
What that information I'll have a bit more context in order to help you out with this in more detail.
When a store is transfered from a partner to the merchant account owner (you) it is generally thought that the store is ready to launch. In that case the trial time is removed. I won't be able to add any trial time for you, but I would be more than happy to see what I can do to help you out with your domain.
You say that you're looking to get the domain back. Is it not connected to your store now? With a bit more information on this I would be happy to see what I can do to help you out.