I Can't Log In - No Email Access

KenziePocoLoco
New Member
1 0 0

I can't log in to my store (Swim Poco Loco) because I am having a massive error on the email that it's associated with. I'm currently unable to receive any emails in my in box. Like I can log into the email, but no messages show up in the in box or the spam or the trash. 

So basically I need to change the email associated with my Shopify account to one that is working and is receiving messages. My problem is that I need a ten-digit code to log into Shopify, but that code is being sent to that email address that isn't receiving messages. 

I could really use some help in getting access. I can be reached at XXX@XXX.com or 111-111-1111. 

Thank you, 

Kenzie Jones 

Web & Draper Store Manger 

Poco Loco Swim Shop 

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Olivia
Shopify Staff
Shopify Staff
624 63 118

Hey, @KenziePocoLoco.

Welcome to Shopify Community. My name is Olivia and I work here.

Thanks for sharing your question with our network.

Olivia | Social Care @ Shopify 
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